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These terms set out the rules that govern your 11kfb account — from how you open it and fund it through bKash, Nagad or Rocket, to how you use the sportsbook and casino sections. Access to the platform depends on your local law and eligible regions; reading these terms before you start keeps things clear for both sides.
By opening an account on 11kfb, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and the platform for every action you take — placing a sports wager, joining a live casino table, or moving funds using a local wallet method. We may update these terms from time to time; the version published on this page at the moment you act is the one that applies. We will not apply a revised version retroactively to a transaction already settled. If a particular section of these terms is found to be unenforceable, the rest of the document continues to apply without it. These terms are written in English for clarity; where any translation exists, the English version controls in the event of a conflict. Your continued use of the account after a published update means you accept the revised terms. Access to 11kfb and eligibility for its features — including wallet services through bKash, Nagad and Rocket — depends entirely on your local law and the eligible regions as defined in the access policy. We do not make any representation about whether access is lawful in your specific location; that is your responsibility to verify before using the platform.
bKash wallet transactions are subject to both these terms and the conditions of your own bKash account. Any limit or restriction imposed by bKash on your wallet applies independently.
Nagad transfers into or out of your 11kfb wallet are governed by these terms. Nagad's own service rules also apply to the transfer leg that happens on their infrastructure.
Rocket payments are accepted subject to these terms. The account name on your Rocket wallet must match the name registered on your 11kfb account; mismatches may result in a hold.
These terms apply specifically to the 11kfb account and the services accessible through it. Not every interaction you have on the internet falls within them — third-party services operate under their own rules. Understanding the boundaries matters, especially when a transaction touches both the platform and an external wallet provider.
Everything you do while signed in to your 11kfb account — browsing the sportsbook, joining a live casino session, viewing your transaction history — falls within these terms. Account-level actions are fully in scope.
Deposits and withdrawals processed through bKash, Nagad or Rocket are in scope for the platform leg of the transaction. The portion of the transfer handled by the wallet provider sits under that provider's own terms, not ours.
Game content, odds displays, promotional notices and policy documents published on the 11kfb domain are covered by these terms. We are responsible for what we publish here; we are not responsible for cached or scraped copies hosted elsewhere.
Links or embedded tools pointing to external providers — payment gateways, game studios or identity verification services — operate under those third parties' own terms. We do not extend our policy to cover their conduct or your relationship with them.
These terms are not only obligations — they also set out practical actions you can take at any point. You have the right to review every transaction recorded against your account, including deposits made via bKash, Nagad or Rocket, by opening the transaction history section once you are signed in. If a personal detail on your account — your registered name, mobile number or wallet reference — is incorrect, you can request a correction through the support route described in the support section below. Before raising a formal question, check your account history first; most discrepancies are resolved at that step without further action needed. If you decide you no longer want to hold an account, you can request closure by contacting support directly, after which any eligible balance will be processed according to the withdrawal terms in effect at the time of the request. We aim to acknowledge account correction requests promptly and to handle closure requests in the order they are received.
Your signed-in account area holds a complete history of deposits, withdrawals and settled bets. Open the transaction section to check any specific entry before raising a question with support.
If your registered name or linked wallet reference contains an error, contact support with the correct details and the relevant account identifier. We will verify and update the record.
If any clause in these terms is unclear to you, send a written question through the support channel. We will respond with a plain-language explanation of how that clause applies to your account.
You may ask us to close your account at any time. Submit the request through support, confirm your identity and any eligible remaining balance will be handled per the withdrawal terms current at that date.
If a term on this page raises a question about your account, your wallet transaction or your access eligibility, the routes below are the published ways to reach us. Use the channel that matches what you need — a written question, an account record query or an urgent access issue each suit different routes. We do not publish contact details for channels we cannot staff; every route listed here is one we actively monitor.
Open the chat widget from within your signed-in account to speak with us directly about a specific term, a transaction hold or a wallet mismatch on your bKash, Nagad or Rocket record.
Send a written account query or a formal terms question to the support email address listed on the contact page. Include your account ID and the transaction reference if your question relates to a specific deposit or withdrawal.
The Help Centre on the site contains published answers covering account verification, wallet linking and common terms questions. Check there first — many terms questions are already answered in detail without needing to open a chat.
We handle account data, transaction records and wallet references with care. The steps below explain what we keep, why we keep it and how you can act if something needs to change. These are not abstract commitments — each point maps to a real process you can initiate from your account or through our support routes.
We keep records of every deposit and withdrawal — including those processed through bKash, Nagad and Rocket — for as long as the account remains open and for a defined period after closure. You can view these records in your account history at any time.
Your account is protected by the credentials you set at registration. We do not share your login details with third parties. If you believe your account has been accessed without your permission, contact support immediately through live chat or email.
We use cookies to maintain your session, remember your wallet preference and keep the platform functional on mobile. You can review the cookie policy from the footer of the site; adjusting browser cookie settings may affect some account functions.
If you need to update a wallet reference, correct a name on file or request removal of a linked payment method, contact support in writing with your account ID. We will verify your identity before making any changes.
These are the questions we hear most often about the 11kfb terms and conditions. Each answer reflects the current version of the policy; if something has changed recently, the published terms page is the authoritative source.
Yes. A single set of terms covers your entire account, whether you are using the sportsbook, joining a live casino table or managing your wallet. There is no separate agreement for each product section — the one account means one policy applies throughout.
We publish the updated terms on this page before any change takes effect. Continuing to use your account after the update date means you accept the revised version. We do not apply new terms retroactively to bets or transactions that were already settled before the update.
It can be. The name on your linked wallet — bKash, Nagad or Rocket — should match the name registered on your 11kfb account. A mismatch may cause a transaction hold. Contact support with both names and your account ID to resolve it before your next transaction.
Access and feature eligibility depend entirely on your local law and the eligible regions as set out in the access policy. We do not make that determination for you. You are responsible for confirming that using the platform is permitted under the law that applies to your location before opening or continuing to use an account.
Your transaction history is available directly in your signed-in account area at any time — no formal request needed. It covers deposits, withdrawals and settled bets including wallet-specific entries for bKash, Nagad and Rocket. If you need a record for a closed account, contact support by email with your account ID.
Start by reviewing your account history to confirm the specific transaction or event in question. Then raise the dispute through live chat or email support, quoting the relevant transaction reference and the clause you believe has been applied incorrectly. We will review the record and respond in writing.