11kfb Privacy Policy: How We Handle Your Information
At 11kfb, your account data and payment records belong to you — we collect only what is necessary to run your account, process transactions through bKash, Nagad or Rocket, and keep your activity secure. Access to this platform depends on your local law and eligible regions, and this policy explains exactly what we do with the information you share with us.
Account data protection
bKash, Nagad, Rocket payment records
Your right to review and correct
No data sold to third parties
POLICY SCOPE DETAIL
What This Privacy Policy Covers
This policy describes how 11kfb collects, stores and uses information you provide when you create an account, log in, fund your wallet or contact support. The categories of data we handle include your registration details (name, contact address, date of birth), your transaction history — including deposits and withdrawals made via bKash, Nagad and Rocket — your device and browser session data, and any correspondence you send through our published support channels. We do not collect payment credentials directly; bKash, Nagad and Rocket each process their side of a transaction through their own secure flows, and we receive only a confirmation reference. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules in the jurisdictions where we operate. During that retention window, your records are stored with access controls that limit who inside our team can view them. Any processing of your data is subject to the laws applicable in your region; if local law in Bangladesh restricts certain data activities, those restrictions apply. We do not sell, lease or trade your personal information to advertisers or unrelated third parties. Where we share data with service providers — for example, fraud screening or platform infrastructure — those providers operate under data-handling agreements with us.
bKash transaction references
Nagad deposit confirmations
Rocket withdrawal records
Account registration details
Support correspondence logs
INSIDE VERSUS OUTSIDE
Where This Policy Applies and Where It Does Not
Not every digital interaction you have falls under this policy. The four areas below clarify what is covered and what sits outside our direct responsibility. Review each before you make decisions about sharing data on or through the platform.
Your 11kfb Account Access
Any action you take while logged in — placing a wager, browsing the sports market, switching to the casino lobby — falls fully within this policy. The data generated during your authenticated session is governed here.
Payment Transactions
When you initiate a deposit or withdrawal via bKash, Nagad or Rocket, the transaction data you enter into those wallet apps is handled under each provider's own privacy terms. We receive only the confirmation reference, which this policy covers.
Site Content and Cookies
Pages you browse on 11kfb, cookies that store your session preferences, and analytics that measure page performance are all within scope. You can adjust cookie preferences through the settings link shown in your browser on this site.
Third-Party Services and Links
If you follow a link from 11kfb to an external site — a payment wallet, a sports data feed or a news source — that external site runs under its own policy. We cannot control what that site collects, and this policy does not extend to it.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
Your data is not locked away from you. Several actions are available directly through your account or by contacting our support team, and we aim to respond to data requests through the same channels we publish for general account help. You can review the personal details stored against your account by opening the profile section after logging in — the fields shown there reflect what we hold. If any detail is wrong, the same profile section lets you submit a correction request. Transaction records, including your bKash, Nagad and Rocket deposit and withdrawal history, appear in the account wallet area and can be checked at any time. If you have a question about how a specific piece of your data is used, or if you want to request that we delete data we no longer need to retain, you can raise that through our support contact route. We will confirm receipt and let you know the outcome. Availability of specific rights may depend on the laws applicable in your region.
Review Your Records
Log in and open the profile section to see the personal details and contact information we hold on your account. Transaction history sits in the wallet area, showing each bKash, Nagad or Rocket movement.
Correct Account Details
If a name, contact address or other field is incorrect, submit a correction through the profile section. Our team reviews the request and confirms the update through your registered contact details.
Raise a Data Question
If you are unsure why a particular piece of data was collected or how it is being used, contact support through any published channel. We will point you to the relevant part of this policy or give you a direct answer.
Request Data Deletion
Where local law and our retention obligations allow it, you can ask us to delete data we no longer need to keep. Contact support to start that process; we will confirm what can be removed and when.
CONTACT US DIRECTLY
How to Reach 11kfb About This Policy
If this policy raises a question you cannot answer yourself through your account area, the routes below connect you to the team. Use the channel that suits your situation — for straightforward account queries, live chat is usually the fastest path; for written records of a data request, email gives you a confirmation trail.
Live Chat
Open the chat widget on any page of the site while logged in. Describe your privacy question or data request, and the support team will respond in the same conversation. This route is available through the site's published support hours.
Email Support
Send your query to the support email address published in the site's contact section. Email gives you a written record of your request and our response — useful when you are asking about data correction or deletion.
Account Help Centre
The help section accessible from the site footer covers common privacy and account questions in detail. Check there first; if the answer is not present, the help centre also links directly to the live chat and email routes above.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
Knowing your information is handled carefully matters as much as knowing what is collected. These four areas explain the practical measures behind this policy — from how we secure your session to how long we keep records after your account closes.
Cookies and Session Data
We use cookies to keep you logged in, remember your preferences and measure how pages perform. No cookie on this site tracks you across unrelated third-party websites. You can clear cookies through your browser settings at any time without losing your account credentials.
Account Security Measures
Your account login is protected by a password you set and, where enabled, an additional verification step shown during the login flow. We do not share your login credentials with payment providers; bKash, Nagad and Rocket authenticate you independently on their own side.
Data Retention After Account Closure
When you close your account, we retain the records we are required to keep under applicable rules, then delete the rest. The length of the retention period depends on the rules of the region in which your account was registered and operated.
Requesting Policy Changes
If this policy changes, we will publish the updated version on this page and note the date of the revision at the top. You can also contact support to ask about any change, and we will point you to the specific section that was updated.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About This Privacy Policy
The questions below cover what we hear most often from account holders about how their data is managed on 11kfb. If your question is not here, reach out through the support routes listed above.
What personal information does 11kfb collect when I open an account?
We collect the details you enter during registration — your name, contact information and date of birth — plus session data generated while you are logged in. We do not collect more than we need to run your account and verify transactions made via bKash, Nagad or Rocket.
Does 11kfb store my bKash, Nagad or Rocket credentials?
No. When you fund your account or withdraw through bKash, Nagad or Rocket, your wallet credentials are entered directly into each provider's own interface. We receive only the transaction confirmation reference; your wallet PIN and login details stay with the respective payment provider.
Can I see all the data 11kfb holds about me?
Yes. Log in and open your profile section to view the personal details on your account. Your full transaction history — including each deposit and withdrawal — appears in the wallet area. If you believe something is missing or incorrect, contact support to request a full account data summary.
How do I ask 11kfb to correct or delete my data?
For corrections, use the profile section in your account or contact support via live chat or email with the details you need updated. For deletion requests, email support with a description of what you want removed. We will confirm what can be deleted under applicable retention rules and when the action will be completed.
Does 11kfb share my data with third parties?
We do not sell or trade your data. We share information only with service providers necessary to run the platform — such as fraud screening or infrastructure services — and those providers are bound by data-handling agreements. bKash, Nagad and Rocket handle their own payment data under their respective privacy policies.
Does this privacy policy apply to me based on where I am in Bangladesh?
This policy sets out how 11kfb handles data for account holders. Your specific rights and the obligations that apply to us depend on the laws applicable in your region. Access to the platform and the protections available to you are subject to your local law and eligible regions at the time you use the service.
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