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This page sets out the legal framework that governs your account with 11kfb. Access to our platform, including sports markets and casino categories, depends on your local law and the eligible regions we serve — read these terms carefully before using your account.
Using 11kfb means you accept the terms set out across our published policy pages. These terms apply to every part of your account — from placing a sports wager on a BPL match to navigating the casino lobby or moving funds through your wallet. Whether you fund your account via bKash, Nagad or Rocket, the same account-level terms govern every transaction you initiate. We do not make claims about legal certainty in any jurisdiction. Whether this platform is available to you depends on the laws applicable in your region and whether you fall within an eligible category of account holder. It is your responsibility to confirm that accessing and using 11kfb is permitted under your local law before you create or continue using an account. Our terms can change. When we update any section of our legal framework, we publish the revised version on this page with the effective date shown at the section level. Continuing to use your account after a revision takes effect means you accept the updated terms. If any part of the revised terms is not acceptable to you, you should stop using the account and contact our support team to discuss your options. We aim to keep these terms written in plain language so you can read and understand your obligations without specialist help.
Wallet context chip — transactions via bKash fall under our account transaction terms.
Wallet context chip — Nagad transfers are subject to the same account-level policy rules.
Wallet context chip — Rocket payments are governed by our published transaction policy.
Our legal terms cover specific areas of your account relationship with us. Understanding the boundaries of this policy helps you know when to look here and when a separate document or a third-party provider's own terms apply.
Our terms apply fully to account creation, login, identity verification and session activity. Any access restriction we apply — including region-based limits — is governed by this policy and any supplementary access rules published in your account area.
Deposits and withdrawals processed through bKash, Nagad or Rocket are subject to our transaction terms. The specific limits, verification steps and processing instructions shown in your account wallet section are part of these terms by reference.
All content published on 11kfb — sports odds displays, casino lobby listings, promotional notices and policy pages — is covered by our intellectual property and content terms. You may not reproduce or redistribute it without written permission from us.
Game content supplied by studios available in our lobby, and payment processing handled by wallet providers, operates under those providers' own terms. We are not liable for the conduct of third parties; check their published policies directly when a question relates to their service.
You have concrete actions available to you under our policy — and this section tells you exactly where to find them. Your account transaction history is visible in the wallet section once you are logged in; every bKash, Nagad and Rocket movement is recorded there with a date and reference. If a record looks wrong, you can raise a correction request directly through our support route rather than waiting for a scheduled review cycle. Account detail changes — including your registered contact information — can be updated via the account settings page; follow the verification steps shown there to confirm the change. For any question about how our legal terms apply to your specific situation, our support team is the right first stop. We cannot provide legal advice, but we can tell you what our policy says, point you to the relevant section and escalate internally if your question requires a policy-level response. None of these rights are time-limited while your account is active.
Open the wallet section in your account to see a full log of transactions — deposits, withdrawals and adjustments — each with a reference number and date you can use when raising a question.
Head to account settings to update your registered name, contact number or email. The page shows the verification steps required to confirm each change before it saves.
If something in our terms is unclear, contact support with the specific section or transaction in question. We aim to respond with a direct policy reference rather than a generic reply.
For account-level matters — access issues, wallet discrepancies or questions about eligibility — submit a request through the support channel. Include your account reference so we can locate your record without asking twice.
If your question relates to a term in this policy, a transaction record or your account eligibility, use one of the contact routes below. We do not invent operating hours or response time commitments we cannot publish — the routes listed here are the ones shown on our site.
The live chat option is accessible from the support icon on the main navigation. Use it for account-level questions, policy clarifications or wallet record queries. Have your account reference ready.
For written policy questions or formal account requests, use the email address published in the contact section of your account area. Email is the right route when you need a written record of the response.
The help centre, linked from the footer, contains published articles covering common policy questions — access rules, transaction terms and account verification steps. Check there first before opening a support request.
Our approach to policy administration is visible in how your account is structured — not just in what we publish here. Data handling, cookie use, account security and retention periods each have their own section in our published documentation.
Account data you provide — contact details, wallet identifiers for bKash, Nagad or Rocket, and session activity — is held under our data policy. We do not share it with parties outside the scope described in that document. Review the data policy page for the full retention and usage terms.
We use cookies to maintain your session, remember account preferences and support the login flow. The cookie notice shown on your first visit explains the categories in use. You can adjust cookie preferences through the settings link in that notice.
Your account credentials are your responsibility. We never ask for your password through chat or email. If you believe your account has been accessed without your permission, contact support immediately using the live chat route so we can review the session log.
If you want to request a change to how your account data is handled, or if you want to close your account, submit the request in writing via the email support route. We will confirm receipt and tell you the steps involved before any action is taken.
Real questions about how our legal terms work, who they apply to and how to act on your rights under this policy.
Whether you can access and use this platform depends on the laws in your region and your personal eligibility. We do not make a legal determination on your behalf. Check the rules that apply in your location before creating or continuing to use an account with us.
The specific limits, verification steps and processing instructions for bKash, Nagad and Rocket are published in the wallet section of your account. Those details form part of our transaction terms by reference and are updated whenever the operating conditions for those routes change.
Log into your account and go to account settings to update contact details and registered information. For transaction record corrections, raise a request via live chat or email with your account reference and the specific record in question — we will review and respond with our findings.
Account closure does not automatically delete all records. We retain data for the period specified in our data policy, which may be required by our operating obligations. Submit a written request via the email support route to ask about the retention period and what data is held on your account.
When we update any section of our legal terms, the revised version is published on this page. The effective date is shown at the section level. Continuing to use your account after an update takes effect means you accept the revised terms. Check this page periodically if you want to stay current.
We cannot provide personal legal advice. What we can do is tell you what our published policy says, point you to the relevant section and escalate internally if your question needs a policy-level response. For advice specific to your legal situation, consult a qualified local adviser.